OUR POLICY IS VALID FOR 14 DAYS. IF THE ITEM WAS PURCHASED MORE THAN 41 DAYS AGO, UNFORTUNATELY, WE CANNOT OFFER A REFUND OR EXCHANGE.
To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.
Certain types of items cannot be returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, flammable liquids, or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@thetepsi.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thetepsi.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out about your return.
Product Delivery
To return your product, please contact us at info@thetepsi.com.
You will be responsible for paying for your own shipping costs for returning the item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75 euros, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.